Privacy Policy
1. Purpose of this Privacy Policy
The Imatech Group respects the privacy of individuals who interact with us, including customers, suppliers, contractors, applicants, website users and other stakeholders.
This Privacy Policy explains how The Imatech Group collects, uses, stores, discloses and manages personal information. It also explains how individuals may access or correct their personal information, make a privacy complaint, or contact us about privacy matters.
This Privacy Policy applies to information collected through our website, enquiry forms, business communications, recruitment activities and ordinary business operations.
2. About The Imatech Group
The Imatech Group is a diversified Australian-owned group of businesses with operations and interests across industrial services and engineered products, construction and joinery-related businesses, agricultural production, tourism, property and emerging business initiatives.
Our operations may involve multiple Imatech businesses, related entities, service providers and international business contacts.
3. Personal information we collect
The types of personal information we may collect depend on how an individual interacts with us. This may include:
name, business name, job title and organisation;
email address, phone number, postal address and other contact details;
details submitted through website forms, enquiry forms or other communications;
information about products, services or business interests;
supplier, contractor or customer account information;
employment, qualification, resume and recruitment information where an individual applies for a role;
technical website information such as IP address, browser type, device information, website usage data and cookie identifiers;
records of communications, requests, complaints or feedback;
any other information voluntarily provided to us.
We generally collect personal information directly from the individual. We may also collect information from employers, representatives, publicly available sources, business partners, recruitment platforms, service providers, related entities or other lawful sources.
4. Sensitive information
We do not generally seek to collect sensitive information unless it is reasonably necessary for a specific business purpose and we are permitted to do so by law. Sensitive information may include health information, membership information, or information about an individual’s background.
Where sensitive information is required, we will collect it only with consent or where otherwise permitted or required by law.
5. How we collect personal information
We may collect personal information when an individual:
contacts us by phone, email, website form or social media;
requests information about our businesses, products or services;
submits a quote request, enquiry, order, application or complaint;
applies for employment or contractor opportunities;
visits our website or interacts with online content;
attends a meeting, event, site visit or business discussion;
enters into a commercial relationship with us;
provides information to one of our related businesses or representatives.
If an individual chooses not to provide personal information, we may not be able to respond to an enquiry, provide requested information, process an application, or deliver certain products or services.
6. How we use personal information
We may use personal information for the following purposes:
responding to enquiries and communications;
providing information about The Imatech Group businesses, products and services;
assessing customer, supplier, contractor or partnership opportunities;
managing orders, projects, accounts, service delivery and business relationships;
processing employment or contractor applications;
conducting internal administration, governance, reporting and record keeping;
improving our website, digital systems, customer experience and business operations;
sending business updates or marketing communications where permitted;
managing safety, security, risk, compliance and legal obligations;
protecting our legal rights and enforcing our agreements;
any other purpose disclosed at the time of collection or permitted by law.
7. Marketing communications
We may send business updates, product information or marketing communications where permitted by law and where they are relevant to the recipient’s relationship with us.
Individuals may opt out of marketing communications at any time by using the unsubscribe function where available or by contacting us directly. We may still send non-marketing communications relating to current business dealings, legal obligations, safety matters or administrative issues.
8. Website analytics, cookies and digital technologies
Our website may use cookies, analytics tools, pixels, tags and similar technologies to support website functionality, measure website performance, understand usage patterns and improve the user experience.
Some cookies are necessary for the website to operate. Others may be used for analytics, preferences or marketing purposes, depending on the website configuration.
Further information is available in our Cookie Settings page.
9. Disclosure of personal information
We may disclose personal information to:
related The Imatech Group businesses and associated entities;
employees, contractors, consultants and authorised representatives;
suppliers, logistics providers, installers, technical partners and service providers;
IT, hosting, website, cloud, email, analytics and security providers;
professional advisers, including lawyers, accountants, auditors and insurers;
recruitment platforms, referees and background checking providers, where relevant;
regulators, government agencies, courts, tribunals or law enforcement bodies where required or permitted by law;
other parties where disclosure is necessary to provide services, manage risk, complete a transaction, protect rights, or comply with legal obligations.
We do not sell personal information.
10. Overseas disclosure
Because The Imatech Group has international business interests and may use cloud-based systems or overseas service providers, personal information may be stored, accessed or processed outside Australia.
Countries may include jurisdictions where The Imatech Group businesses, contacts, technology providers or service providers operate, including Cyprus and other relevant international locations.
Where personal information is disclosed overseas, we will take reasonable steps to ensure that information is handled appropriately and in accordance with applicable privacy obligations.
11. Data security
We take reasonable technical, organisational and administrative steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
These steps may include access controls, secure systems, staff training, internal procedures, supplier controls, monitoring, backup processes and document management practices.
No method of electronic transmission or storage is completely secure. Individuals should take care when sending information to us electronically.
12. Retention of personal information
We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including for legal, accounting, governance, operational, tax, insurance, dispute resolution and record keeping purposes.
When personal information is no longer required, we will take reasonable steps to destroy it or de-identify it, unless we are required or permitted by law to retain it.
13. Access and correction
Individuals may request access to personal information we hold about them. They may also request correction if they believe the information is inaccurate, out of date, incomplete, irrelevant or misleading.
We may need to verify identity before processing a request. In some cases, we may refuse access or correction where permitted by law. If we refuse a request, we will provide reasons where it is reasonable to do so.
14. Privacy complaints
If an individual has a concern about how we have handled personal information, they may contact us using the details below.
We will review the complaint and aim to respond within a reasonable timeframe. If the individual is not satisfied with our response, they may contact the Office of the Australian Information Commissioner or another relevant privacy regulator.
15. Third-party websites
Our website may contain links to third-party websites, platforms or services. We are not responsible for the privacy practices, security or content of those third-party websites. Individuals should review the privacy policy of any third-party website they visit.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, legal obligations or information handling practices.
The current version will be published on our website with the effective date shown above.
17. Contact us
For privacy enquiries, access requests, correction requests or complaints, contact:
The Imatech Group
Phone: +61 2 8853 3000
Australia Toll Free: 1800 352 228
Postal address: P.O. Box 6467, Baulkham Hills BC, NSW 2153, Australia
Head Office: Unit 11/6 Gladstone Road, Castle Hill, NSW 2154, Australia
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International Expertise
If you are interested in discovering what the Imatech Group has to offer, we encourage you to reach out. We bring together a range of businesses under one umbrella. Explore the diversity of the Imatech Group.